Returns & Exchanges
At 99Customized, we strive for perfection in every personalized order; however, if your item arrives damaged or incorrect, we offer a 30-day return window to ensure your complete satisfaction. Please note that due to the bespoke nature of our products, custom items cannot be returned for change-of-mind reasons.
Initiate Your Request
Contact our support team via email with your order number and clear photos of the item within 30 days of delivery.
Review and Approval
Our quality assurance team will review your claim within 48 hours to confirm the defect or customization error.
Ship the Item
Once approved, we will provide a return shipping label or instructions on how to securely package and send the item back to our facility.
Refund or Replacement
After receiving the returned goods, we will either issue a full refund to your original payment method or ship out a corrected replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing